Legal

Privacy Policy

Last updated: April 15, 2026

Lo'caire ("we", "our", or "us") operates the Lo'caire mobile application and website at locaire.com. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.

1. Information We Collect

We collect the following types of information:

• Account information: Email address and password when you create an account.
• Order information: Name, phone number, email address, delivery address, and order details when you place an order.
• Location data: Approximate location (with your permission) to calculate delivery fees.
• Usage data: App interactions and browsing activity within the app to improve our service.
• Communications: Any messages or inquiries you send us.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Send order confirmations and status updates
• Calculate delivery fees based on your location
• Communicate with you about your account or orders
• Improve and personalize the Lo'caire experience
• Prevent fraud and ensure platform security

3. Sharing Your Information

We do not sell your personal information. We share your information only in the following circumstances:

• With vendors: Your name, phone number, delivery address, and order details are shared with the vendor fulfilling your order.
• With delivery partners: Your delivery address and contact information are shared with drivers to complete delivery.
• Service providers: We use AWS (Amazon Web Services) for data storage and infrastructure. These providers are bound by confidentiality agreements.
• Legal requirements: We may disclose information if required by law or to protect the rights and safety of our users.

4. Data Storage and Security

Your data is stored on secure servers hosted on Amazon Web Services (AWS) in the EU (Frankfurt) region. We use industry-standard security measures including encrypted connections (HTTPS/TLS) and access controls to protect your information.

5. Location Data

We request access to your device's location solely to calculate delivery fees. Location data is not stored beyond the duration of your order session. You can deny location access at any time in your device settings; this will not prevent you from using the app, though delivery fee estimates may not be available.

6. Data Retention

We retain your account and order information for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and personal data
• Withdraw consent for location access at any time

To exercise any of these rights, contact us at privacy@locaire.com.

8. Children's Privacy

Lo'caire is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of Lo'caire after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Lo'caire
Email: privacy@locaire.com
Website: locaire.com

By using Lo'caire, you agree to the collection and use of information as described in this policy.